When will my order be shipped? Can I modify or cancel my order after placing it?

Orders placed before 12:00 PM local time are usually shipped the same day, and at the latest processed within 2 business days. If the order has not yet shipped, you can contact customer service to request a modification or cancellation; if the order has already shipped, it cannot be canceled or changed. Please carefully confirm your order information before placing it.

Can I track my order? What should I do if the package is lost in transit or delivery fails?

All orders come with a tracking number so you can check shipping progress at any time. If the package is lost in transit, please contact customer service immediately and provide your order number; we will coordinate with the carrier to investigate and arrange a reshipment or refund based on the result. If you are not at home during delivery, most carriers will attempt redelivery or send the package to the nearest pickup point. Please arrange pickup according to the tracking information.

What is the return policy? Which items cannot be returned?

You may request a return within 30 days of receipt. Items must remain in their original condition, unused, with intact packaging and tags attached. Customized or engraved products cannot be returned. Free returns are available in some regions, while remote areas may require customers to pay the return shipping cost. Items that do not meet the return requirements will be refused.

How do I submit a return request? What is the return process? How long does a refund take?

Registered users: Log in to your Lemorele account → “Order & Return History” → submit a return request.
Guest users: Visit the Lemorele returns portal and complete the return form.

After submission, you will receive a prepaid return label within 1 business day. Please attach the label to the package and seal it properly.
Once the return package is shipped and passes inspection, we will refund to the original payment method within 5 business days and send an email confirmation.

What should I do if the product I received is damaged or defective?

Please contact customer service immediately and provide your order number along with product photos or a video as proof. We will assist you with a return, exchange, or refund depending on the situation.

Will I be refunded automatically if I refuse delivery?

Refusing a package will not trigger an automatic refund. A refund will only be processed after the package is returned and passes inspection.

Is proof of purchase required for warranty service?

Yes, when submitting a warranty claim, you must provide an order number or valid proof of purchase to verify the purchase channel and warranty eligibility.

If I bought a Lemorele product from another platform or an offline store, is it covered by the warranty?

Only products purchased through the Lemorele official website or the official Lemorele Amazon store are eligible for the 1-year limited manufacturer warranty. Products purchased through unauthorized channels are not covered.

What if my product is beyond the 1-year warranty period?

(What coverage to purchase beyond one year is not yet determined, to be confirmed.) Products outside the warranty period are no longer eligible for free repair or replacement, but you may still contact the Lemorele support team to inquire about paid repairs or other solutions.

How long does warranty processing take?

After we confirm receipt of the defective product, the repair or replacement process typically takes 7–15 business days, depending on product type and inventory.

Does the warranty cover accessories (such as power cords, adapters)?

Necessary accessories included with the product are covered under the warranty, but consumables (such as screen protectors, packaging, etc.) are not covered.

Can I directly request a refund instead of repair or replacement?

The warranty service mainly provides repair or replacement. If you prefer a refund, you must follow the return/refund policy of the purchase platform.

During the warranty period, can I upgrade or exchange for a different model?

In general, the warranty only provides a replacement with the same model product.

If the product is damaged during shipping, can I claim warranty?

Damage occurring during shipping is usually the responsibility of the logistics provider and is not covered under warranty. Please inspect the package upon receipt and contact customer service immediately for assistance.

Is the warranty valid worldwide?

The warranty is valid worldwide, but processing methods may vary by region, and in some countries/regions it may take longer to complete repair or replacement.