WHERE WE SHIP?
We Ship Worldwide
Including but not limited to:
United States, Mexico, United Kingdom, Germany, Spain, France, Italy, Poland, Switzerland, Sweden, Malta, Canada, Australia, India, Malaysia, Singapore, South Korea, Brazil, Portugal, South Africa, United Arab Emirates, etc.
However, we've had a hard time shipping to:
Ukraine & Military Bases and APOs: If you are an active service member stationed at an APO we will try our very best to get your order to you, however, we are sometimes might be failed to succeed.
If this ends up being the case we will offer you a full refund.
LOGISTIC PARTNER
· USPS Shipping
USPS is currently experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more
· FedEx Shipping
FedEx is currently experiencing potential delays due to record high volumes of e-commerce orders, COVID-19 closures, and weather events. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more
· 4PX Delivery
4PX is committed to the layout of the global logistics network, and has opened direct delivery lines in the UK, Germany, Poland, Spain, France, Belgium, Japan, the United States, Australia, Canada, the Czech Republic and other countries. The average daily processing volume over 500,000, with the highest reaching 1 million orders per day.
The Delivery of Global parcel
- Serve 200+ countries
- Up to 30 kg Weight
- Arrived 3-5days at the fastest
- Own 200+ products
Tracking Order Status>> https://track.4px.com/#/
PAYMENT METHODS
PayPal Payment
1. Log in your PayPal account or use Credit Card Express.
2. Enter your Card Details; the order will be shipped to your PayPal address, please check it is correct, then click Submit.
3. Your Payment will be processed, and a receipt will be emailed to you.
NOTE:
Your order will be shipped to your delivery address. Ensure you have selected or entered the correct delivery address.
Credit Card / Bankcard Payment
We accept all Visa Cards，Applepay, America Express and Mastercards.
1. Choose your shipping address or create a new one.
2. Choose Credit or Debit Card payment.
3. Enter your Card Details.
4. Click "Pay", and your payment will be processed. Any updates to the order will be sent to your email inbox.
Transactions under Review
Very few transactions will need to be reviewed. It will be done in 1 business day. You will be notified via email of any updates, or you can just check the user center for the real-time order status.
NOTE:
Credit cards can only be tried 10 times per hour, if you have made many failed attempts, the credit card will be locked for one hour. LEMORELE never saves your card number and detail information.
REFUND & RETURNS POLICY
Returns
Within 30 Business Days - You must return your product within 30 business days of the product being purchased:
Our policy lasts 30 business days. If 30 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please Do Not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 business days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at and send your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 5F, Building 1, No.853, Jie Nan Road, Humen Town, Dongguan City, Guangdong Province, China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
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We Ship Worldwide
Including but not limited to:
United States, Mexico, United Kingdom, Germany, Spain, France, Italy, Poland, Switzerland, Sweden, Malta, Canada, Australia, India, Malaysia, Singapore, South Korea, Brazil, Portugal, South Africa, United Arab Emirates, etc.
However, we've had a hard time shipping to:
Ukraine & Military Bases and APOs: If you are an active service member stationed at an APO we will try our very best to get your order to you, however, we are sometimes might be failed to succeed.
If this ends up being the case we will offer you a full refund.
· USPS Shipping
USPS is currently experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more
· FedEx Shipping
FedEx is currently experiencing potential delays due to record high volumes of e-commerce orders, COVID-19 closures, and weather events. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more
· 4PX Delivery
4PX is committed to the layout of the global logistics network, and has opened direct delivery lines in the UK, Germany, Poland, Spain, France, Belgium, Japan, the United States, Australia, Canada, the Czech Republic and other countries. The average daily processing volume over 500,000, with the highest reaching 1 million orders per day.
The Delivery of Global parcel
- Serve 200+ countries
- Up to 30 kg Weight
- Arrived 3-5days at the fastest
- Own 200+ products
Tracking Order Status>> https://track.4px.com/#/
PayPal Payment
1. Log in your PayPal account or use Credit Card Express.
2. Enter your Card Details; the order will be shipped to your PayPal address, please check it is correct, then click Submit.
3. Your Payment will be processed, and a receipt will be emailed to you.
NOTE:
Your order will be shipped to your delivery address. Ensure you have selected or entered the correct delivery address.
Credit Card / Bankcard Payment
We accept all Visa Cards，Applepay, America Express and Mastercards.
1. Choose your shipping address or create a new one.
2. Choose Credit or Debit Card payment.
3. Enter your Card Details.
4. Click "Pay", and your payment will be processed. Any updates to the order will be sent to your email inbox.
Transactions under Review
Very few transactions will need to be reviewed. It will be done in 1 business day. You will be notified via email of any updates, or you can just check the user center for the real-time order status.
NOTE:
Credit cards can only be tried 10 times per hour, if you have made many failed attempts, the credit card will be locked for one hour. LEMORELE never saves your card number and detail information.
Returns
Within 30 Business Days - You must return your product within 30 business days of the product being purchased:
Our policy lasts 30 business days. If 30 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please Do Not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 business days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at and send your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 5F, Building 1, No.853, Jie Nan Road, Humen Town, Dongguan City, Guangdong Province, China
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
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