Lemorele Video Capture Hub

• 【1080P 60Hz 高解像度＆プレイすると同時に配信・録画】このHDMIキャプチャーボード（モデル名：AC08）は、ライブ配信、ゲーム録画、ビデオ編集、または画像同期のために特別に設計されて、1080P @ 30fps の高解像度ビデオを録画できます。OBS、AMCap、Xsplit、VLCなどのキャプチャーソフトに対応して、Switch/Switch OLED/Steam Deckなどのゲームビデオを録画できます。また、USB-C HDMI 変換アダプタとしても利用でき、パススルー機能が搭載されて、付属のHDMIポートを通じて別のモニター/テレビ/パソコンへ 1080P @ 60Hz の高解像度画面を出力できます。一台のモニター/テレビ/パソコンでゲームをプレイしながら、別の一台のパソコンでビデオ録画を行い、ゲームプレイと録画を分けて、ゲームのパフォーマンスに影響を与えることなく、録画画面を簡単に監視できます。【✨ドライバー不要＆初心者向け】差すだけで直接使えます！余分なドライバーのダウンロードが不要で、 Switchの ビデオキャプチャーに挑戦する初心者にも使いやすい設計
• 【多機能ポートを搭載】このHDMI チャプチャーカードは、USB-Cケーブル*1、1080P@60Hz対応のHDMIポート*1、PD急速充電ポート*1、USB-A 3.0ポート*1、ビデオキャプチャー専用USB-Cポート*1を備え、これ一つで多様な用途に対応します。① 付属のUSB-Cケーブルで、Switch/Switch OLED/Steam Deck/スマホ/タブレット/ノートパソコン/PCなど、USB-Cポートを装備したゲーム機やデバイスに接続可能。② HDMIポートは1080P@60Hzの高解像度をサポートし、Switchのビデオキャプチャーに最適です。③（HDMI側の）USB-Cポートは充電専用です。④ USB-A 3.0ポートは最大5Gbpsの高速データ転送を実現し、ゲームコントローラー、マウス、キーボード、USBメモリーなどのUSB Aデバイスに接続可能。⑤（USB-A側の）USB-C ビデオ キャプチャー 専用ポートには パススルー機能 が搭載されており、お持ちのパソコンに接続して、OBS Studioなどの ビデオキャプチャー ソフトでの録画が可能です。
• 【100W PD急速充電対応】充電しながらゲーミングが可能です！USB Power Delivery規格に対応したType-Cポートが搭載されたため、「録画/生放送/ゲーム中にバッテリーが切れちゃった」などの心配を捨てます。製品本体には30cmのケーブルが付いており、別途にC to Cケーブルを用意が必要はないです。（ご注意：TVモードで使用する場合、任天堂スイッチの純正電源ACアダプターをご使用をおすすめいたします。）
• 【より軽い純正スイッチドックの代替品】ゲーム キャプチャーまたはスイッチドックとして1台2役を果たします。耐久性・耐熱性が優れたABS材料製で、純正ドックよりもっとも小さくて軽くてなります。コンパクトした軽量なデバイスにより、わずか62gの本体重量でポケットとバッグに入れてどこまでも持ち運びやすいです。

• 【互換性があり様々なシーンに対応】①Saｍsung Dexモードをサポートし、お手持ちのSaｍsungスマホをパソコンのような使用感で、どこでもお使いのスマホ画面を大画面に移しました。（対応機種はGalaxy S10/S9/S8 Plus/Note 10/9/8、DexモードのTab S4/S5/S6、及び他の標準USB3.1ポートが搭載されるデバイスです。※ご注意：必要なHDMIケーブルや電源アダプターが別売りです。） ②USB A 3.0 ポートが搭載され、ビデオやオーディオが同時に録画でき、そしてお手持ちのパソコンやスマホへデータ転送ができます。ケーブルを接続するだけで、高画面キャプチャー、生放送、会議室、ビデオ録画、Youtube投稿、医療用ビデオ、動画授業様々なシーンに適用します。難しい専門知識は不要で、誰でも簡単に操作できるのでとても手軽です。（OBSに関する設定は、このページをスクロールして【商品の説明】のセクションでご確認いただけます。）

We Ship Worldwide

Including but not limited to:
United States, Mexico, United Kingdom, Germany, Spain, France, Italy, Poland, Switzerland, Sweden, Malta, Canada, Australia, India, Malaysia, Singapore, South Korea, Brazil, Portugal, South Africa, United Arab Emirates, etc.

However, we've had a hard time shipping to:

Ukraine & Military Bases and APOs: If you are an active service member stationed at an APO we will try our very best to get your order to you, however, we are sometimes might be failed to succeed.

If this ends up being the case we will offer you a full refund.

See Q&A on LEMORELE Products

LOGISTIC PARTNER

· USPS Shipping

USPS is currently experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more

 · FedEx Shipping

FedEx is currently experiencing potential delays due to record high volumes of e-commerce orders, COVID-19 closures, and weather events. Please allow for 2-3 days of extended transit time due to these potential delays before reaching out to Support. Learn more

 · 4PX Delivery

4PX is committed to the layout of the global logistics network, and has opened direct delivery lines in the UK, Germany, Poland, Spain, France, Belgium, Japan, the United States, Australia, Canada, the Czech Republic and other countries. The average daily processing volume over 500,000, with the highest reaching 1 million orders per day.

The Delivery of Global parcel

• Serve 200+ countries
• Up to 30 kg Weight
• Arrived 3-5days at the fastest
• Own 200+ products

Tracking Order Status>> https://track.4px.com/#/

Returns

Within 30 Business Days - You must return your product within 30 business days of the product being purchased:

Our policy lasts 30  business days. If 30 business days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please Do Not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

    Book with obvious signs of use

    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Any item that is returned more than 30 business days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at .

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email with eligible proof of photos at  and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 5F, Building 1, No.853, Jie Nan Road, Humen Town, Dongguan City, Guangdong Province, China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Changes to Return & Refund Policy

You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.

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• Lemorele USB-C hub NO needs any extra drivers whatever from any ports. Update device/laptop's drivers and try charging hub continuously for better connection.

• Ethernet not working > 

-Make sure the ethernet driver on your laptop is updated, if not, go to Realtek official to download.
Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

• HDMI not working >

-Confirm with laptop brand that the USB-C port on laptop supports [DP alt mode], if not, HDMI can not output from the laptop.
-Try another HDMI cable.
-Connect power adapter into hub to fulfill enough power for hub to activate.

• USB not recognize >

-Make sure USB format is compatible with laptop system's requirements.
-Connect power adapter into hub to fulfill enough power for hub to activate.
-Try other different USB devices you have.

• USB keeps disconnecting >

• Nintendo Switch no transfer video to external screen >

-A lot of customers have the issue that not transferring to an external monitor > this feature must be charging to be activated, thus plug Nintendo AC power adapter into hub is a MUST.

• Chromecast with Google TV >

-The Chromecast dongle must be charging with 5V/2A at least by wall socket not USB on TV (insufficient watt), go charging it through hub.
-USB disk or storage medium not recognized > make sure to format it as FAT32.

• [Slow Charger] Windows notification from Dell notebooks>

-Learn from Dell community, the issue caused by the BIOS version. it's not easy for general users, go for Dell support or find a friend who is good at PC configuration to help. here is the source

• Email support@lemorele.com for further help after trying the above steps, also provide the below info for fast debug >
  

1. order #
2. model # of hub
3. the specific model of laptop/device
4. running OS
5. specific issue(a video is great)