Q & A

  • Lemorele USB-C hub NO needs any extra drivers whatever from any ports. Update device/laptop's drivers and try charging hub continuously for better connection.

 

 

  • Error [Code 43] >

-here is an article that may help.

 

  • Ethernet not working > 

-Make sure the ethernet driver on your laptop is updated, if not, go to Realtek official to download.
Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

  • HDMI not working >

-Confirm with laptop brand that the USB-C port on laptop supports [DP alt mode], if not, HDMI can not output from the laptop.
-Try another HDMI cable.
-Connect power adapter into hub to fulfill enough power for hub to activate.

  • USB not recognize >

-Make sure USB format is compatible with laptop system's requirements.
-Connect power adapter into hub to fulfill enough power for hub to activate.
-Try other different USB devices you have.

  • USB keeps disconnecting >

-Check this article you might have an answer.

  • Nintendo Switch no transfer video to external screen >

-A lot of customers have the issue that not transferring to an external monitor > this feature must be charging to be activated, thus plug Nintendo AC power adapter into hub is a MUST.

  • Chromecast with Google TV >

-The Chromecast dongle must be charging with 5V/2A at least by wall socket not USB on TV (insufficient watt), go charging it through hub.
-USB disk or storage medium not recognized > make sure to format it as FAT32.

  • [Slow Charger] Windows notification from Dell notebooks>

-Learn from Dell community, the issue caused by the BIOS version. it's not easy for general users, go for Dell support or find a friend who is good at PC configuration to help. here is the source

 

  • Email support@lemorele.com for further help after trying the above steps, also provide the below info for fast debug >
  1. order #
  2. model # of hub
  3. the specific model of laptop/device
  4. running OS
  5. specific issue(a video is great)